Refund policy

Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at ainonlineshopee@gmail.com. You can always reach out to us at this email address for any return-related questions.

Damages and Issues

Please inspect your order immediately upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods (such as beauty products), and hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ainonlineshopee@gmail.com.